Privacy Policy

1. Introduction

Welcome to Nordland Reisen ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nordlandreisen.com and use our travel services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site.

2. Data Controller

The entity responsible for controlling your personal data is:

Nordland Reisen
Alter Wall 32
20457 Hamburg
Germany

Email: [email protected]
Telephone: +49 69 276 8291

3. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal information may include, but is not limited to:

• First name and last name
• Email address
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Date of birth
• Passport details (required for travel bookings)
• Dietary requirements and health information (relevant to travel services)
• Payment information (processed securely via third-party payment processors)

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies and Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, maintain, and improve our services: To process your travel bookings, itinerary planning, and customer support.
• Process transactions: To send you information and updates regarding your bookings.
• Communicate with you: To contact you via email, phone, or SMS for customer service, updates, and marketing communications (with your consent).
• Personalize your experience: To tailor travel suggestions and recommendations based on your preferences.
• Analyze usage: To monitor and analyze trends, usage, and activities in connection with our services.
• Prevent fraud: To detect, prevent, and address technical issues and fraudulent activity.
• Comply with legal obligations: To comply with any legal or regulatory requirements applicable to Nordland Reisen.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

• Contract: We process your data to perform our obligations under any contract we have with you, such as booking a trip.
• Legitimate Interests: We may process your data where it is necessary for our legitimate interests, such as marketing our services (subject to your right to object) or fraud prevention.
• Consent: We may process your data where you have given us specific consent to do so, such as for sending marketing newsletters.
• Legal Obligation: We may process your data to comply with a legal obligation, such as keeping records for tax purposes.

6. Data Sharing and Disclosure

We may share your personal information with third parties in specific circumstances described below:

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Service providers include:

• Travel booking engines and airlines
• Accommodation providers (hotels, igloos, cabins)
• Transportation service providers (rental cars, coaches)
• Payment processors
• IT service providers and hosting partners
• Email service providers

Transfers of Data Outside the European Economic Area (EEA)

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax laws), resolve disputes, and enforce our legal agreements and policies.

Booking related data is typically retained for up to 7 years after the completion of your trip to comply with statutory requirements.

8. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right to rectification. You have the right to have your inaccurate information corrected.
• The right to object. You have the right to object to our processing of your personal data.
• The right to restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Nordland Reisen relied on your consent to process your personal information.

9. Security of Data

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

However, we implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include:

• SSL/TLS encryption for data transmission.
• Secure payment gateways compliant with PCI DSS.
• Regular security audits and updates.
• Restricted access to personal data for authorized personnel only.

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By visiting this page on our website: nordlandreisen.com
By phone number: +49 69 276 8291
By mail: Alter Wall 32, 20457 Hamburg, Germany